How We Help


A focused range of consulting services. Areas include but not limited to:

  • CRM Strategic Planning.
    • Assessment/ Diagnostics.
    • Business Case.
    • Complete Strategic Plan and Roadmap.
  • Customer Journey Maps.
    • Process Improvements.
  • Customer Analytics.
    • Information Strategy.
  • Technology (Non-IT orientated).

Delivery Models

Engagements are flexibly structured to meet the needs of the organisation.

  1. Executive Briefings - open discussion about the role of CRM at the organisation (issues, challenges, future, etc.). Provide a sounding board.
  2. Strategic Advisor - periodic consultation/ monitoring of CRM initiatives.
  3. Full Project - fully engaged.

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