A focused range of consulting services. Areas include but not limited to:
- CRM Strategic Planning.
- Assessment/ Diagnostics.
- Business Case.
- Complete Strategic Plan and Roadmap.
- Customer Journey Maps.
- Process Improvements.
- Customer Analytics.
- Information Strategy.
- Technology (Non-IT orientated).
Engagements are flexibly structured to meet the needs of the organisation.
- Executive Briefings - open discussion about the role of CRM at the organisation (issues, challenges, future, etc.). Provide a sounding board.
- Strategic Advisor - periodic consultation/ monitoring of CRM initiatives.
- Full Project - fully engaged.