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CRM First Principles

28 December 202018 January 2021 tak0 comment

The original principles of Customer Relationship Management (CRM) have gotten blurry as new technologies, buzzwords/ acronyms, business models, etc. continually to pop-up and dazzle today, then disappear tomorrow. Every once and a while, it helps to be reminded of the fundamentals. At its core, CRM is about 4 simple things: “Do… Read more“CRM First Principles”

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